K3 Retail Podcasts

K3 Retail have a nice collection of podcasts on The Retail People site, covering topics ranging from 'Getting Guaranteed ROI' to 'Why Hardware Matters'. They're all free for you to download, so have a browse and hear the words of wisdom from experts within the K3 team.

The latest podcast is from Gary Copping – K3's Business Development Manager. He talks about multi-channel retailing in the context of an economic downturn. The news is good – on line retailers now have more opportunity to get into stores. However, he warns that all retailers will have to get better at meeting customers' expectations for consistency of product, offer and service across all channels. Gary talks about the techniques and technologies that retailers can adopt to ensure joined up retailing.