Multi-channel retailing has significantly changed the way store employees engage with the consumer, not just transactional, but moving and working to an engagement model.
Read More »A report released by the BRC this week has shown that retail footfall is 1.8% higher than the same period in 2011. Regional high streets may be in crisis, and most retailers are reviewing store numbers and even layouts, but this is about an adjustment rather than extinction
Read More »Maximising the Multichannel Opportunity: Today’s consumers are presented with – and welcome – a growing number of channels through which they can buy from their retailer of preference.
Read More »Not all the news in retail is bad. While it appears that no business is immune from the perfect storm facing consumers – rising costs, inflation, unemployment, and credit squeeze – some retailers are able to understand what their customers want and make it easy for them to buy. In an environment that is seeing well-known retailers go out of business, The White Company recently posted a 37% rise in profits with more growth promised, a result it puts down to operational efficiencies and stock control. The company is perhaps best known for its catalogue
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